Contact Us

Email your inquiries to us at info@petsittershop.com. Responses will be returned by the next business day. Please note our office hours are Monday – Thursday, 9:30 am – 5:00 pm ET.

Mailed inquiries for The Pet Sitter Shop should be sent to Pet Sitters International/Pet Sitter Shop’s corporate address at 201 East King St., King, NC 27021.

Please note: the above address is for written inquiries only. See Returns and Exchanges for information on returning products.


24/7 Online Access:

Online order processing is available 24 hours per day, seven days a week.

You may check your order status, see order history, and view product descriptions any time on this Web site. To view order status, log into your account by clicking My Account on the left navigation bar, just under the shopping cart symbol.

Use your email address and password to log in. Your Order History is located at the bottom of the screen. You may click on individual order numbers to view order details or print a copy of your invoice. Once your order has shipped, a tracking number will appear on the order. Simply click on the tracking number to view shipping status and/or delivery details.


By Phone:

Representatives are available by telephone, Monday – Thursday, 9:30 am – 5:00 pm ET time at (800) 380-7387(PETS).

Our representatives can assist you with:

  • Orders by telephone (credit card only)
  • Product questions
  • Order status
  • Returns and exchanges

Payment Options:

Payment rendered for orders must be with credit card only. No checks or money orders accepted for payment.


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